Privacy Policy

Welcome to Kana No Rotlo.

Kana No Rotlo respects your privacy. This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you when you visit our website, contact us, or place an order.

By using our website or contacting us through phone, WhatsApp, food delivery platforms, or other available channels, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Kana No Rotlo is a home-based cloud kitchen located in Ahmedabad, Gujarat, India. We provide fresh homemade Gujarati meals through direct orders, pickup, delivery, our website, WhatsApp, phone, and third-party food delivery platforms.

Business Name: Kana No Rotlo
Website: https://kananorotlo.com
Location: Ahmedabad, Gujarat, India
Phone / WhatsApp: +91 9328660428
Email: kananorotlo@gmail.com

2. Information We May Collect

We collect only the information reasonably required to provide our services, process orders, respond to customers, operate our website, and meet applicable legal or business requirements.

Information You Provide Directly

When you contact us or place an order, we may collect:

• Your name
• Phone number
• WhatsApp number
• Email address, if provided
• Delivery address and nearby landmark
• Order details
• Pickup or delivery preference
• Preferred delivery or pickup time
• Payment or transaction reference, where applicable
• Messages, inquiries, feedback, reviews, or complaints
• Photographs or other supporting information voluntarily provided for an order complaint
• Any other information you choose to share with us

Please do not send sensitive personal information that is not required for your order or inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, or similar technologies, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location derived from technical information
• Pages visited
• Links or buttons clicked
• Referring website or source
• Date and time of your visit
• Time spent on pages
• Website interaction and performance information
• Cookie and consent preferences

We do not use this technical information to personally identify you unless it is combined with information you voluntarily provide or where required by law.

3. How We Use Your Information

We may use your information to:

• Receive, confirm, prepare, and fulfil your order
• Arrange pickup or delivery
• Contact you regarding order availability, timing, payment, delivery, or changes
• Share necessary delivery information with delivery partners
• Respond to questions, complaints, feedback, or refund requests
• Provide customer support
• Improve our food, menu, website, and customer experience
• Understand how visitors use our website
• Measure website traffic, button clicks, orders, and promotional performance
• Maintain website security and prevent misuse or fraud
• Keep business, accounting, or transaction records
• Comply with legal, food safety, regulatory, taxation, or governmental requirements
• Send promotional messages only where permitted and where you have not opted out

We will not use your information for a purpose that is materially different from the purpose for which it was collected without an appropriate legal or business reason.

4. Order and Contact Information

When you place an order through phone, WhatsApp, our website, or another channel, we may use your name, phone number, address, order details, and delivery instructions to process and fulfil the order.

Information provided for an order may be accessible to persons involved in:

• Preparing and managing the order
• Confirming the order with you
• Processing payment
• Arranging delivery
• Resolving complaints, missing items, or refund requests
• Maintaining required business records

Please ensure that the address, phone number, landmark, order details, and delivery instructions you provide are accurate.

5. Payment Information

Kana No Rotlo may accept payment through available methods such as cash, UPI, payment links, payment service providers, or third-party food delivery platforms.

Where payment is processed through a bank, UPI application, payment gateway, Zomato, Swiggy, or another third-party service, that provider processes the payment under its own privacy policy and terms.

Kana No Rotlo does not intend to store your complete debit card number, credit card number, CVV, UPI PIN, banking password, or other confidential payment authentication details.

We may retain limited payment-related information where necessary, such as:

• Transaction status
• Transaction reference number
• Amount paid
• Payment date
• Payment method
• Refund status

Never share your OTP, UPI PIN, card PIN, password, or other confidential authentication information with us.

6. Cookies and Similar Technologies

Our website may use cookies, tags, pixels, local storage, or similar technologies to operate the website, remember preferences, understand visitor activity, measure performance, and evaluate promotions.

Cookies are small files or identifiers stored on or accessed through your device or browser.

Necessary Cookies

Necessary cookies support essential website functions, security, consent preferences, and basic operation.

These cookies may operate without optional consent where they are strictly required for the website to function.

Analytics Cookies

Analytics cookies help us understand:

• Which pages are visited
• How visitors find our website
• How visitors interact with the website
• Which phone, WhatsApp, Zomato, Swiggy, menu, or order links are clicked
• Whether website errors or performance issues occur

We may use Google Analytics or similar tools for these purposes.

Where required, analytics cookies or analytics storage will remain disabled until you provide consent.

Advertising and Conversion Measurement Cookies

Our website may be used as a destination for Google Ads or other promotional campaigns.

Advertising and conversion measurement technologies may help us understand whether a visitor reached our website through an advertisement and whether they completed an action such as clicking an order, phone, WhatsApp, Zomato, or Swiggy link.

Where required, advertising-related storage and processing will remain disabled until you provide the relevant consent.

We do not guarantee that all advertising will be personalised. Advertising services may process data according to your consent choices, account settings, and their own privacy policies.

Preferences and External Media

Certain preferences, maps, videos, or external content may use cookies or make requests to third-party services.

Where supported by our consent system, such content may remain blocked or limited until the relevant preference is accepted.

7. Your Cookie and Consent Choices

Where a cookie consent banner is available on our website, you may be given the following options:

• Accept all cookies
• Reject non-essential cookies
• Select individual cookie categories
• Manage your preferences
• Change or withdraw your consent later

Rejecting optional cookies should not prevent you from viewing the basic website, although certain analytics, advertising, map, video, or external features may not function fully.

You may also control cookies through your browser settings. Browser settings may allow you to delete, block, or limit cookies. Blocking all cookies may affect some website functions.

Where available, you can reopen the cookie preferences panel through the Cookie Settings or similar link displayed on our website.

Withdrawal of consent does not invalidate processing that occurred before the withdrawal.

8. Google Analytics

We may use Google Analytics to understand website usage and improve our website and services.

Google Analytics may process information such as:

• Device and browser information
• Approximate location
• Pages viewed
• Session activity
• Referring source
• Website interactions
• Click events
• Cookie or consent information

Google processes this information according to its own terms and privacy practices.

Where required, Google Analytics-related storage is activated only after the relevant consent has been provided.

9. Google Tag Manager

Our website may use Google Tag Manager to manage and deliver approved website tags.

Google Tag Manager is a tag management system. It may be used to activate or manage services such as:

• Google Analytics
• Google Ads
• Conversion measurement
• Website interaction or click measurement
• Consent-related settings

Google Tag Manager does not replace the privacy obligations of the services it activates. Each activated service may process information according to its own privacy terms and the visitor’s consent choices.

10. Google Ads and Conversion Measurement

We may use Google Ads and related conversion measurement tools to understand the effectiveness of our advertising.

These tools may help measure actions such as:

• Visits resulting from an advertisement
• Phone-link clicks
• WhatsApp-link clicks
• Order-button clicks
• Zomato-link clicks
• Swiggy-link clicks
• Menu-page visits
• Other relevant website actions

Advertising-related data may include technical device, browser, advertising, consent, and interaction information.

Where required, advertising storage, advertising user data, and advertising personalisation remain denied unless you provide the appropriate consent.

11. Google Maps and External Content

Our website may display an embedded Google Map or provide a link to Google Maps.

When an embedded map is loaded, information such as your IP address, browser, device information, approximate location, and interaction with the map may be sent to Google.

If you click an external Google Maps link, you leave our website and Google’s terms and privacy policy apply.

Where technically supported, embedded external content may be controlled through your cookie or consent preferences.

12. WhatsApp Orders and Links

Our website may contain links that allow you to contact us through WhatsApp.

When you click a WhatsApp link, you leave our website or open the WhatsApp application. WhatsApp and Meta may process information according to their own privacy policies and terms.

Information you send through WhatsApp may include:

• Your WhatsApp profile name
• Phone number
• Order details
• Delivery address
• Location or landmark
• Messages
• Images or complaint evidence
• Other information you voluntarily provide

We use WhatsApp information primarily to receive and manage orders, provide support, coordinate delivery, and respond to inquiries.

Please do not share unnecessary sensitive information through WhatsApp.

13. Phone Orders

When you call us, we may receive or record basic operational information such as:

• Your phone number
• Name
• Order details
• Address
• Delivery instructions
• Complaint or feedback details

This information may be used to process your order, contact you, coordinate delivery, provide support, and maintain necessary order records.

We do not intentionally record telephone conversations unless you are informed or recording is otherwise permitted by applicable requirements.

14. Zomato, Swiggy, and Other Food Delivery Platforms

Our website may contain links to Zomato, Swiggy, or other third-party food ordering platforms.

When you click such a link:

• You leave the Kana No Rotlo website
• The third-party platform’s privacy policy and terms apply
• The platform may collect and process your account, device, payment, location, order, and delivery information
• Payments, cancellations, refunds, and delivery support may be handled according to the platform’s rules

Kana No Rotlo does not control all data processing performed by these independent platforms.

We may receive order and customer information from these platforms where necessary to prepare, deliver, support, or resolve the relevant order.

15. Google Business Profile and Social Media

You may interact with Kana No Rotlo through Google Business Profile, Facebook, Instagram, YouTube, or other social media services.

When you use these services, the relevant platform may process information according to its own policies.

Information you publicly post, such as a review, comment, rating, photograph, or social media message, may be visible to other users.

We may respond to reviews or messages using information available through the relevant platform.

16. How We Share Information

We do not sell or rent your personal information.

We may share limited information only where reasonably necessary with:

• Delivery partners
• Payment or UPI service providers
• Banks and payment gateways
• Zomato, Swiggy, or other ordering platforms
• WhatsApp and Meta services
• Google Analytics, Google Ads, Google Tag Manager, and Google Maps
• Website hosting, security, backup, maintenance, and technical service providers
• Business software or order-management providers
• Accounting, legal, or professional advisers
• Government, food safety, taxation, law-enforcement, or regulatory authorities where required
• A successor or relevant party in the event of a lawful business transfer or restructuring

Service providers should receive only the information reasonably required for their role.

We may also disclose information where necessary to protect our legal rights, investigate fraud, maintain safety, enforce applicable terms, or respond to a lawful request.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, complaint handling, accounting, legal, security, and regulatory requirements.

Retention periods may differ depending on the type of information.

For example:

• Order information may be retained for business, accounting, complaint, or legal recordkeeping.
• WhatsApp and phone communications may be retained while required to manage orders or customer support.
• Payment references may be retained for reconciliation, refund, accounting, and legal purposes.
• Complaint information may be retained until the issue is resolved and for a reasonable recordkeeping period afterward.
• Analytics information may be retained according to the settings of the relevant analytics provider.
• Marketing contact information may be retained until you opt out or the information is no longer required.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to technical, backup, accounting, or legal limitations.

18. Data Security

We take reasonable administrative, operational, and technical measures to protect the information we handle.

These measures may include:

• Limiting access to information
• Using reputable hosting and service providers
• Maintaining website security and updates
• Protecting business accounts and devices
• Maintaining backups where appropriate
• Avoiding unnecessary collection of sensitive information

However, no internet transmission, electronic storage system, website, email, phone call, or messaging service can be guaranteed to be completely secure.

You are responsible for protecting access to your own device, email, WhatsApp, payment applications, and account credentials.

19. Your Rights and Choices

Subject to applicable requirements and reasonable verification, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Request restriction of certain uses
• Withdraw consent where processing depends on consent
• Change your cookie preferences
• Opt out of promotional messages
• Ask questions about how your information is used
• Raise a privacy complaint

Some information may not be deleted immediately where it must be retained for order records, accounting, fraud prevention, legal claims, regulatory compliance, or other legitimate purposes.

To protect customer information, we may ask you to verify your phone number, email address, order details, or identity before processing a request.

20. Marketing Communications

We may send offers, menu updates, or promotional messages only where permitted or where you have expressed interest in receiving them.

You may ask us to stop promotional messages by:

• Replying with “STOP”
• Contacting us through WhatsApp
• Calling us
• Emailing us

Opting out of promotional messages does not prevent us from contacting you about an active order, payment, delivery, complaint, safety matter, or service request.

21. Children’s Privacy

Our website and food ordering services are not specifically directed to children.

We do not knowingly collect personal information directly from children without appropriate involvement from a parent or guardian.

A parent or guardian who believes that a child has provided unnecessary personal information may contact us to request review or deletion, subject to applicable requirements.

22. External Links

Our website may contain links to third-party websites, applications, payment services, social media platforms, maps, or ordering services.

We are not responsible for the privacy, security, availability, content, or practices of third-party services.

You should review the privacy policy and terms of the external service before providing personal information or making a payment.

23. Legal and Regulatory Information

We may process or retain certain information where reasonably required for:

• Order and transaction records
• Food safety obligations
• Taxation and accounting
• Fraud prevention
• Dispute resolution
• Government or regulatory requests
• Legal claims
• Compliance with applicable law

FSSAI, MSME, identity, banking, or business registration documents maintained by Kana No Rotlo are private business records unless a specific document or redacted version is intentionally published for a lawful business purpose.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Ordering methods
• Technology
• Analytics or advertising tools
• Third-party service providers
• Business practices
• Legal or regulatory requirements

The updated version will be posted on this page with a revised effective date or last-updated date.

We encourage you to review this Privacy Policy periodically.

25. Contact Us

For privacy questions, corrections, deletion requests, consent concerns, or complaints, contact:

Kana No Rotlo
Ahmedabad, Gujarat, India

Phone / WhatsApp: +91 9328660428
Email: kananorotlo@gmail.com
Website: https://kananorotlo.com

Please include sufficient information for us to understand and verify your request. Do not send confidential payment credentials, OTPs, passwords, UPI PINs, or unnecessary identity documents.

We will review legitimate privacy requests and respond within a reasonable period, subject to verification, operational requirements, and applicable law.

Effective Date: July 18, 2026
Last Updated: July 18, 2026